Frequently Asked Questions

We accept all major credit cards. HSA/FSA and Health insurance are NOT accepted as a form of payment.

Your consultation is included in the cost of your Heads Up Medical Kit. If the physician determines that your order for antibiotics is appropriate, the only payment made will be for the Heads Up Medical Kit. There is no additional consultation fee.

Heads Up Medical does not accept any type of health insurance.

Currently add-ons are not available, but this feature is coming in the near future.

You can order a Heads Up Medical Kit annually for each person in your household that meets our requirements. You can order an additional Kits to keep at a different location. This will allow you to order up to 4 full Jase cases per year, per person, providing they are kept at different locations

You must contact customer service at support@headsupmedical.com within 30 days of receiving your order. After this time, unfortunately there is nothing we can do. Please thoroughly check your order upon arrival!

The payment will show up as Lifestyle Meds, LLC

Our in house pharmacy, Carepharm Pharmacy will be fulfilling the order. You will receive a text message from the pharmacy with your tracking information.

Some states require an audio or video consultation, as required by the regulations of your state, with the physician. If you live in one of these states, once you place an order, you will be sent an email with instructions to set up an appointment. Generally, if there are no allergies, medicine contraindications, or major health issues, the form will provide the physician with enough information to process your order. The physician may reach out for additional information and is also available to answer questions.

No, you will not. Our emergency antibiotic kits are used for catastrophic situations when emergency help is not available. Our doctors use the utmost caution when prescribing to make sure that an allergic reaction will not happen and put you in a more dire medical emergency.

We ask about kidney and liver disease because it’s not that patients can’t use antibiotics if they have kidney or liver disease, it’s that they have to have their dosages adjusted based on their level of dysfunction. It’s a delicate balance and requires closer monitoring by a physician. That is why under our model of providing antibiotics we aren’t able to extend the service to patients with those kinds of chronic conditions in a way that is safe for the patient. If your doctor has told you that your kidney function is normal and you have no medication restrictions, you can answer the question to kidney disease as ‘No’.

Email us at support@headsupmedical.com to be in contact with one of our board certified physicians.

We do require any patient we are serving to have had a physical in the past two years. We do this in order to ensure that our patients have had a thorough health screening before prescribing medications that could potentially be harmful to them if they have a health condition that has gone undiagnosed.

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Heads Up Medical only offers individual kits that are prescribed to the individual who filled out the order form. The physicians prescribe based upon the answers to the questions on that form. If there is an allergy notated on the form, we need to account for that allergy and make sure that others are not using the medications that could potentially be harmful to them. These are emergency antibiotics and should be treated the same way as any other prescription that is prescribed by a physician.

No. We only take orders via our website. We do not take orders over the phone. Please click here if you’d like to place an order.

We require that we obtain your phone number in case the physician needs to get a hold of you about your order/prescriptions.

Some states require an audio or video consultation, as required by the regulations of your state, with the physician. If you live in one of these states, once you place an order, you will be sent an email with instructions to set up an appointment. Generally, if there are no allergies, medicine contraindications, or major health issues, the form will provide the physician with enough information to process your order. The physician may reach out for additional information and is also available to answer questions.

To comply with telemedicine laws, our physicians are required to verify their patient’s identity with a government-issued photo ID. We require a photo of your unexpired government-issued ID (such as a driver’s license or passport).

Please use the minor link to place an order for your child and select the Kid Kit when you start the questionnaire. Our minor link is to ONLY be used by those who are not of legal age (17 and below).

Our physicians are not meant to replace your primary care provider. In order to safely prescribe medication, we require that you have been seen by a health care provider for a general exam within the past 2 years.

Your antibiotics are shipped from our pharmacy and are usually shipped in their standard pill bottles. While your bottle may be a different color than what you see on our site, the antibiotics it contains are the same!

Once an order has been processed, we are unable to accept any returns and all sales are final. If you feel that a mistake has been made with your order please email us at support@headsupmedical.com.

Delivery Issue

If you experience any issues with your recent order, please report them to our support team at support@headsupmedical.com within 7 days of the delivery date shown by your tracking information.

Our team will investigate and resolve these issues on a case-by-case basis. We may request additional information to assist with the investigation. Please note that issues reported more than 7 days after delivery may not be investigated.

Order Problem

You must contact customer service at support@headsupmedical.com within 30 days of tracking showing your order has been delivered. After this time, unfortunately there is nothing we can do. Please thoroughly check your order upon arrival

It’s a question of how hot and for how long. Summer temps 80-120 degrees would have to be sustained for quite a while to have an effect. Higher temps could have more effect sooner like if they were baked in an oven or sitting in direct sunlight in really high heat.

We ask for a list of your daily medications to ensure that there are no contraindications(interactions) with your medications and the antibiotics.

When taking any medications while pregnant or trying to become pregnant it is important that you communicate with your PCP or obstetrician. The antibiotics that come in the Heads Up Medical Kits are typically safe however, there are some particular warnings against taking certain antibiotics at different trimesters. Please consult with your doctor, pharmacist, and by using the educational materials we have provided such as our Emergency Antibiotic Guidebook.

We only supply the emergency antibiotic kit with the different antibiotics in it. At this moment, we don’t offer an a la carte option. The antibiotics we supply provide extended protection against a variety of bacterial infections. This is so you are prepared to treat any infection that may present itself.

In the case of doxycycline, there has been an historical tendency to include the same warnings that are included for tetracycline. While doxycycline is part of the same family of antibiotics as tetracycline it shares some very important differences. Among those differences is that it DOES NOT degrade to any toxic components over time. In fact, this is one of the main reasons it was included in the kit. The antibiotics in your kit have been very thoughtfully put together by a panel of experts in their field. Including physicians and pharmacists.

Current and ongoing research suggests that if antibiotics are stored under optimal conditions and packaged correctly, they maintain 90 percent of their potency for many years. Pharmaceutical-grade manufactured Mylar bags that are FDA and USDA approved offer a safe and effective storage choice for medical and pharmaceutical items, including antibiotics. Vacuum sealed for airtight optimization and made from thick but flexible laminated polyethylene terephthalate (PET) layers; they offer an extremely low Oxygen Transmission Rate (OTR).

An oxygen-rich environment can destroy pharmaceuticals via oxidation and gradually degrade the effectiveness of the drugs stored inside. When correctly used, Mylar bags supply high-barrier protection against the effects of oxygen, moisture, and light. They have many beneficial properties which extend and preserve the shelf-life and potency of antibiotics- offering high-puncture resistance- although protection against rodents or critters who can chew through the material cannot be guaranteed. They come in assorted sizes, between 1 MIL and 7 MIL; theoretically, the thicker the bag, the more protection it can offer. When used with oxygen absorbers, preservation times depend upon several factors. Antibiotics can be safely preserved for 10 to 30 years if sealed correctly and stored in adequate atmospheric conditions.

Healthcare distributors and manufacturers increasingly turn to oxygen absorbers, also known as oxygen scavengers, to preserve medicine against oxidative degradation. Oxygen absorbers should be FDA-approved and made with paper and polyethylene packaging. If manufactured to certified quality standards, they are safe to use with antibiotics. They offer a non-toxic method of absorbing oxygen when designed with GRAS (generally regarded as safe) packaging materials to prevent direct contact with the pharmaceutical product.

The combination of vacuum-sealed Mylar bags with oxygen absorbers is a practical form of protection against oxidative degradation and is essential to preserving the self-life and potency of antibiotics. When adhering to manufacturer guidelines on usage and storage, this method removes up to 99.99 percent of oxygen levels in the surrounding atmosphere. They come in packets typically one inch by one inch and contain elemental iron granules. If split open, noticeable when a dark brown or rust-coloured material is visible, the iron can become toxic and pose an elevated risk to both drug and user. Subsequently, storing the bags in a cool, dark, and dry location is recommended. Keep the bags in high-density polyethylene (HDPE) plastic buckets at an optimum temperature and away from any light source for extra protection. Additionally, using too few oxygen absorbers will not ensure adequate oxidation; therefore, it is advisable to use as many that will fit into the bag because too many will not be harmful.

Amoxicillin-Clavulanate, Azithromycin, Ciprofloxacin, Doxycycline, and Metronidazole are dispensed in capsule, tablet, cream, gel, or liquid form, and each product will have a different shelf life. An antibiotic in liquid form will come as granules to dissolve in a special liquid provided. These granules will expire after two weeks if mixed with water. Oxygen absorbers should never be used in Mylar bags to preserve antibiotic forms that contain more than 10 percent moisture. This type of storage can increase the risk of botulism poisoning. Solid and completely dry dosage forms of antibiotics such as tablets and capsules are sensitive to atmospheric conditions.

We leave it up to the consulting physician to make a substitution if there are allergies. There is almost always a substitution that can be made. You MUST notate any allergies on your submission form. We cannot make substitutions once the order is placed.

All medications carry risks in their use. Heads Up Medical’s antibiotics were selected for their effectiveness while optimizing patient safety. While some of the antibiotics may have more risk this must also be balanced by their intended use, that of an emergency when no other better options are available.

At this time, Heads Up Medical does not offer the ability to select specific medications or to place partial orders for antibiotic kits.

Yes. They are the same antibiotics you would purchase from your local pharmacy or hospital. As much as we would like to only use medications produced in the United States, the reality is that generic antibiotics are no longer produced in the US.

Regulations require a pharmacist to place an expiration date of one year on most medications that they dispense. Remember to always store your medication in a cool dry place to maximize its viability.

No, Heads Up Medical does not prescribe opiate or narcotic medications of any kind.

No, Heads Up Medical does not encourage or condone the stockpiling of medications. Our emergency antibiotic kits are intended solely for limited and responsible preparedness in case of unexpected emergencies or disasters where access to medical care may be limited.

We are the only company who uses their own pharmacy to fulfill medications. Carepharm Pharmacy will be the one to fulfill and ship out your orders.

Although we are unable to place phone orders, we will gladly assist you with any questions you may have. Please contact us at (800) 503-7604. Our business hours are Monday – Friday from 8AM – 5PM CST.

Yes, prescribing antibiotics or other medications to have on hand for future use in the event of travel or emergency is a common practice among providers. With modern telemedicine technology, we are able to provide this service to patients via online encounters while also complying with all governmental regulations. Our goal is to provide all patients the ability to prepare for their health and safety against the unexpected.

Yes, as a telemedicine company your privacy and security is our top priority. We operate in complete compliance with governmental regulations and employ strict security measures to protect your privacy and data.

In accordance with our commitment to safety and as leaders in the space of emergency medication we use board-certified physicians in our provider network.

Heads Up Medical is for those who desire an emergency supply of medication to have on hand in the event of a serious emergency or when professional medical help is not available. We recommend our kits for every member of the family 2 years and up to have their own personal supply of Rx medications.

Heads Up Medical is a patient-first healthcare company making it easier for you to stay prepared, protected, and in control of your health. We provide physician-approved medical kits and prescription solutions that fit your life—whether you’re at home, traveling, or preparing for the unexpected. Backed by licensed doctors and a trusted pharmacy network, our goal is to make healthcare simple, accessible, and stress-free so you can have peace of mind anytime, anywhere.